All features
Every Grooming plan includes everything below. Plans differ only in staff members, locations and included SMS credits.
Shared foundation
Client & pet database (CRM)
Complete records for clients and their pets, with no limit on how many. The client record holds contact details, their pets and the booking history. The pet record holds breed, size and the team's observations. Every module uses the same database, so data is entered once.
Client segmentation & smart filters
Group clients by criteria such as pet species, last visit or loyalty level. Filters can be combined with each other.
VIP flag & notes
Mark VIP clients and keep notes for every client. Notes are visible only to the team, right on the client's record.
Inactive-client lists
The app shows you a list of clients who have not come back. You choose after how many days a client counts as inactive. You can reach out to bring them back.
Team & staff management
Add an account for each team member and manage them in one place. Each member has their own login, profile and working schedule.
Roles & granular permissions
Predefined roles and detailed permissions for every member. You decide exactly what each person can open, from appointments to settings. A member only sees the screens and actions they have rights for, and the owner always has full access.
Staff working hours & per-staff calendars
Set each employee's working schedule, by day and by interval. Everyone has their own calendar, and bookings only land inside their hours, including online bookings.
Staff levels with differentiated pricing
Define experience levels for your team, for example junior and senior. The same service can have a different price per level or per staff member. In online booking, the client sees the price of the staff member they picked.
Variable pricing by pet size
Set a separate price per pet size for any service. At booking, the app matches the pet's size and applies the right price automatically.
Add-ons / optional extras
Optional services the client can add on top of the main one. Each add-on has its own price and duration. They can be picked at online booking or in the app and show up as a separate line on the invoice.
Public online booking page
A public booking page that is open around the clock. Clients pick the service, the staff member and the time themselves, without calling. Bookings can be accepted automatically or go through your approval. The page is optional and you turn it on only if you want it.
Own public listing (link, cover, portfolio)
Each module gets its own public page with its own link, cover photo, description and portfolio. You add your contact details and social profiles. The page can be shared anywhere or listed in the Animalia Pet app. The listing is optional.
Stripe deposits & refund policy
Ask for a deposit at booking as a fixed amount, a percentage or full payment, collected online through Stripe. The refund policy for cancellations is configurable, with automatic or manual refunds.
Automated SMS / WhatsApp / email
Confirmations, reminders and follow-up messages sent to clients automatically. You choose which events send a message and on which channel, and each message type can be turned on or off separately.
Mass SMS / WhatsApp campaigns
Send an SMS or WhatsApp campaign to all clients or to a filtered selection, for example by species or last visit. Write the message, pick the recipients and the campaign goes out straight from the app.
Reviews & Google review requests
After the appointment is completed, the client automatically gets a follow-up message with your Google review link. You set the link once in the app. Reviews on Animalia show up on your public page.
Loyalty program & digital cards
Define loyalty levels, each with its own percentage discount. For each level you set how many visits are needed and in what period. Clients automatically get the card for the level they qualify for, and the level updates as they keep coming back. For special cases you can also set a level manually.
Reports & analytics
Reports on revenue, bookings and staff productivity. Pick the period and compare how things evolve over time. Data can be exported to Excel or CSV.
Invoices & e-Factura (Oblio)
Issue invoices from the app through the Oblio integration. The invoice is generated from the booking, with services, add-ons and prices already filled in. Invoices are submitted to e-Factura from the app.
Fiscal register / POS
Connect your fiscal cash register to the app and print the receipt straight from the checkout screen. The common Romanian drivers are supported, such as FiscalNet or ZFPLab. X and Z reports are generated from the app as well.
Appointment scheduling
Appointment calendar (day / week / month)
The appointment calendar in day, week, month or list view. See the whole team's schedule or filter to a single staff member. Each appointment shows the client, the pet and the chosen services.
Smart / packed / fixed slot suggestions
Choose how times are offered at online booking: smart suggestions or fixed, preset hours. Separately, you can pack appointments back to back so no gaps remain in the calendar.
Recurring appointments
Appointments that repeat automatically at the interval the client prefers, for example every 4 or 6 weeks. You create the series once and the app generates the next appointments. The series can be changed, paused or stopped at any time.
Waitlist for busy slots
Clients can join a waitlist for fully booked days. The team is notified of every entry and sees all requests in one place. When a spot opens up, you book the client straight from the list.
Block time / staff time-off
Block intervals in the calendar for breaks, cleaning or holidays. A block applies to one staff member or to the whole team. During that time no bookings can be made, online or in the app.
Before / after appointment photos
Attach photos to each appointment, for example before and after the service. The photos stay saved on the appointment and are always there in its details.
No-show protection (automated reminders)
The client gets automatic reminders before the appointment, by SMS or WhatsApp. You choose how far in advance they are sent, for example one day or one hour before, and at what time of day the message goes out.