Features
Online Booking
Clients can book themselves
Pet Hotel Management
Complete hotel system
Client Database
All clients in one place
Automated Messages
SMS or WhatsApp reminders
Digital Forms
Filled in online, paper-free
Performance Reports
Data-driven statistics
Staff Management
Manage your team efficiently
Free Data Transfer
Migrate from any app
All features
Every Pet Hotel plan includes everything below. Plans differ only in rooms, staff members, locations and SMS credits.
Shared foundation
Client & pet database (CRM)
Complete records for clients and their pets, with no limit on how many. The client record holds contact details, their pets and the booking history. The pet record holds breed, size and the team's observations. Every module uses the same database, so data is entered once.
Client segmentation & smart filters
Group clients by criteria such as pet species, last visit or loyalty level. Filters can be combined with each other.
VIP flag & notes
Mark VIP clients and keep notes for every client. Notes are visible only to the team, right on the client's record.
Inactive-client lists
The app shows you a list of clients who have not come back. You choose after how many days a client counts as inactive. You can reach out to bring them back.
Team & staff management
Add an account for each team member and manage them in one place. Each member has their own login, profile and working schedule.
Roles & granular permissions
Predefined roles and detailed permissions for every member. You decide exactly what each person can open, from appointments to settings. A member only sees the screens and actions they have rights for, and the owner always has full access.
Staff working hours & per-staff calendars
Set each employee's working schedule, by day and by interval. Everyone has their own calendar, and bookings only land inside their hours, including online bookings.
Staff levels with differentiated pricing
Define experience levels for your team, for example junior and senior. The same service can have a different price per level or per staff member. In online booking, the client sees the price of the staff member they picked.
Variable pricing by pet size
Set a separate price per pet size for any service. At booking, the app matches the pet's size and applies the right price automatically.
Add-ons / optional extras
Optional services the client can add on top of the main one. Each add-on has its own price and duration. They can be picked at online booking or in the app and show up as a separate line on the invoice.
Public online booking page
A public booking page that is open around the clock. Clients pick the service, the staff member and the time themselves, without calling. Bookings can be accepted automatically or go through your approval. The page is optional and you turn it on only if you want it.
Own public listing (link, cover, portfolio)
Each module gets its own public page with its own link, cover photo, description and portfolio. You add your contact details and social profiles. The page can be shared anywhere or listed in the Animalia Pet app. The listing is optional.
Stripe deposits & refund policy
Ask for a deposit at booking as a fixed amount, a percentage or full payment, collected online through Stripe. The refund policy for cancellations is configurable, with automatic or manual refunds.
Automated SMS / WhatsApp / email
Confirmations, reminders and follow-up messages sent to clients automatically. You choose which events send a message and on which channel, and each message type can be turned on or off separately.
Mass SMS / WhatsApp campaigns
Send an SMS or WhatsApp campaign to all clients or to a filtered selection, for example by species or last visit. Write the message, pick the recipients and the campaign goes out straight from the app.
Reviews & Google review requests
After the appointment is completed, the client automatically gets a follow-up message with your Google review link. You set the link once in the app. Reviews on Animalia show up on your public page.
Loyalty program & digital cards
Define loyalty levels, each with its own percentage discount. For each level you set how many visits are needed and in what period. Clients automatically get the card for the level they qualify for, and the level updates as they keep coming back. For special cases you can also set a level manually.
Reports & analytics
Reports on revenue, bookings and staff productivity. Pick the period and compare how things evolve over time. Data can be exported to Excel or CSV.
Invoices & e-Factura (Oblio)
Issue invoices from the app through the Oblio integration. The invoice is generated from the booking, with services, add-ons and prices already filled in. Invoices are submitted to e-Factura from the app.
Fiscal register / POS
Connect your fiscal cash register to the app and print the receipt straight from the checkout screen. The common Romanian drivers are supported, such as FiscalNet or ZFPLab. X and Z reports are generated from the app as well.
Pre-visit & intake
Digital intake / pre-visit forms
Build intake forms with your own sections and fields, starting from templates or from scratch. Forms link to services and are sent to the client automatically at booking, by SMS, WhatsApp, email or in the Animalia Pet app. The client fills in and signs without an account, through a public link. Answers land on the appointment, where the team reviews them and marks them as checked.
Hotel & boarding
Multi-day stay booking (auto night count)
Boarding bookings over multiple days, with check-in and check-out. Nights and price are calculated automatically. Stay dates can be changed at any time and the price is recalculated, long-stay discount included.
Rooms / kennels management
Manage the hotel's rooms and kennels, with photos, capacity and price per night. Prices can also be set per pet size. A shared room can be sold as individual spots, with several bookings in the same room, up to its capacity.
Room types, facilities & policies
Standard room types or your own custom ones, with facilities such as heating, outdoor access or a camera. Each room has its own rules, for example a maximum pet size, weight or the accepted species. Rooms can also have their own check-in and check-out times.
Capacity & occupancy tracking
See per day which rooms are taken and how many spots are still free. Occupancy shows on the kanban board, the timeline, the month calendar and the map. Rooms can also be marked as cleaning or under maintenance.
Floor-plan / map layout editor
Draw your hotel's floor plan and place rooms on the map by drag and drop. Rooms can be moved and resized in edit mode. The map shows in real time which rooms are occupied.
Stay pipeline & kanban board
Every stay moves through clear stages, from request to check-out. Track them on the kanban board, the timeline, the month calendar or the map. Quick filters show what is today, this week or needs attention.
Check-in / check-out workflow
Approve, reject, confirm and check every booking in and out. You can change the room, the dates, the pets or the services during the stay, and the price is recalculated. You can also create a booking directly for a client, without the public page.
Auto-accept rules (capacity / size gating)
Bookings can be accepted automatically, following rules you set. You define the minimum notice, the accepted pet sizes, the maximum pets per booking and the minimum or maximum stay length. Anything outside the rules goes to manual approval.
Long-stay & room promo discounts
Automatic discounts for stays over 7 or over 28 nights, with percentages you set. The discount applies itself in the price calculation. Separately, you can run time-limited promotions on specific rooms, with a period and a minimum number of nights.
Stay add-on catalogue & bundles
A catalogue of extra services during the stay, in categories such as grooming, extra care or solo play. Each service is priced per stay, per night or per pet. Services can be grouped into bundles with a single price, and the owner picks them right at booking.
Vaccination-requirement enforcement
At booking, the app checks vaccination requirements and your hotel's rules, for example maximum weight or size. Proof of vaccination is attached right on the booking. Anything outside the rules is blocked or goes to manual review.
Live camera for the pet owner
Rooms can have a live camera, set up simply by scanning a QR code. During the stay, the owner watches their pet in the Animalia Pet app.
Real-time guest chat during the stay
Direct chat between the hotel and the owner during the stay. Messages arrive in real time in the Animalia Pet app, and unread messages are flagged on both sides.
Guest reviews per stay
After the stay, the owner can leave a review from the Animalia Pet app, with a 1 to 5 rating, a comment and photos. Reviews appear on the hotel's public listing.
Boarding contracts (e-signature)
Boarding contracts generated from templates and sent for e-signature. You track each contract's status, from sent and viewed to signed. The contract stays attached to the booking.