AUTOMATED MESSAGES
Animalia Business offers an automated SMS and WhatsApp messaging system that grows and streamlines communication with your clients — with confirmable WhatsApp reminders, mass SMS, follow-up messages, reactivation campaigns, rebooking messages, and many other communication flows tailored to every business's needs, with extensive personalization options.
Fewer No-Shows
The system is simple to set up and fully automated. Once activated, messages are sent automatically at the times you set, by SMS or WhatsApp, with no extra work from your team. This way, you save time, reduce administrative tasks, and cut down on no-shows.
Configurable Messages
SMS messages can be fully personalized using dynamic variables such as the salon name, the client's name, the appointment date and time, or other relevant information. You also get a collection of ready-made templates you can quickly adapt to your needs. You set exactly when and how often notifications are sent, and for important campaigns and announcements you can use the mass SMS feature. The system also includes automated WhatsApp messages based on predefined templates that automatically fill in the relevant client and appointment details. These messages let clients confirm or cancel their appointment right from the conversation. In the event of a cancellation, you can automate a follow-up message containing an online rebooking link, with the client's details pre-filled from the information already in the database. This makes rebooking fast and simple for the client, reducing the effort required and increasing the chances they'll book their visit again.
Feedback
The system lets you automatically send follow-up messages by SMS and WhatsApp after the visit is complete. These messages can ask for feedback about the client's experience and can include a direct link to your Google reviews page. This way, you can increase the number of positive reviews, helping strengthen your salon's reputation and attract new clients.
