AUTOMATED MESSAGES
Animalia Business offers an automated SMS and WhatsApp messaging system that grows and streamlines communication with your clients, with confirmable WhatsApp reminders, bulk SMS, follow-up messages, reactivation campaigns, rescheduling messages and many other communication flows tailored to each business's needs, with extensive customisation options.
Fewer No-Shows
The system is simple to set up and fully automated. Once active, messages are sent automatically at the set times, by SMS or WhatsApp, with no extra work from your team. This way, you save time, cut down on admin and reduce no-shows.
Configurable Messages
SMS messages can be fully personalised using dynamic variables such as the pet hotel name, the client's name, the booking date and time, or other relevant details. You also have a collection of ready-made templates that you can quickly adapt to your needs. You set exactly when and how often notifications go out, and for campaigns and important announcements you can use the bulk SMS feature. The system also includes automated WhatsApp messages based on predefined templates, which automatically fill in the relevant client and booking details. These messages let clients confirm or cancel their booking directly from the conversation. In the event of a cancellation, you can automatically send a follow-up message containing an online rescheduling link, with the client's details pre-filled from the information already in the database. This makes rescheduling quick and simple for the client, reducing the effort involved and increasing the chances that they rebook their stay.
Feedback
The system lets you automatically send follow-up messages by SMS and WhatsApp after a stay is complete. These messages can ask for feedback on the client's experience and include a direct link to your Google reviews page. This way, you can increase the number of positive reviews, helping to strengthen your pet hotel's reputation and attract new clients.
Benefits
Once set up, the system builds and maintains your presence in your clients' lives with no extra effort and lets you automatically manage a practically unlimited number of clients — something impossible to replicate by hand.
